Maintenance
A website that keeps working after launch.
Your website works for you around the clock: it brings in enquiries, orders and the first impression of your business. A maintenance plan keeps it that way, so you don't have to think about it.
The same foundation, three levels of care.
Every plan covers security, uptime and fixes. They differ in how fast we respond, how much you see and how actively we work on getting more out of the site. Every new project includes Standard: 1 month with Start, 3 months with Grow and Premium.
Basic
The site works and stays secure
For: Businesses that need the site to run reliably and rarely change content
- Hosting and SSL certificate
- Yes
- Security updates
- Yes
- Uptime monitoring, 24/7
- Yes
- Fixes to our code
- Yes
- Automatic backup
- Daily, kept 14 days
- Reply to a request
- Within 3 business days
- When the site is down
- Within 48 hours
- Small content changes
- Quoted separately
- Reports
- Every 3 months: uptime, updates and backups
- Speed and Google visibility check
- —
- Cookies, GDPR and accessibility check
- —
- Test environment before changes go live
- —
- Strategy session
- —
- New features
- Standard terms
Standard
Most popularThe site works, stays secure and keeps improving
For: Businesses whose site brings in enquiries or sales and gets regular updates
- Hosting and SSL certificate
- Yes
- Security updates
- Yes
- Uptime monitoring, 24/7
- Yes
- Fixes to our code
- Yes
- Automatic backup
- Daily, kept 30 days, copy in a second location
- Reply to a request
- Next business day
- When the site is down
- Within 24 hours
- Small content changes
- Up to 5 requests a month
- Reports
- Monthly: enquiries by product and country
- Speed and Google visibility check
- Monthly
- Cookies, GDPR and accessibility check
- Once a year
- Test environment before changes go live
- —
- Strategy session
- —
- New features
- Priority scheduling
Partner
Your outside digital team
For: Businesses whose site or app is a key part of how they run
- Hosting and SSL certificate
- Yes
- Security updates
- Yes
- Uptime monitoring, 24/7
- Yes
- Fixes to our code
- Yes
- Automatic backup
- Daily, kept 90 days, copy plus a monthly restore test
- Reply to a request
- Same business day
- When the site is down
- Priority, target 8 hours
- Small content changes
- No limit, within reason
- Reports
- Monthly, with recommendations
- Speed and Google visibility check
- Monthly, with fixes
- Cookies, GDPR and accessibility check
- Every 3 months
- Test environment before changes go live
- Yes
- Strategy session
- Every 3 months, 1 hour
- New features
- A discount and priority scheduling
Small changes and new features.
Plans don't count hours, they count the kind of work. So you always know up front what's included and what's quoted separately.
Small change
Doesn't change how the site works: text, images, a new product or price, a new page on an existing template, a minor design tweak. Usually done the same or the next business day.
New feature
Something the site couldn't do before, such as a B2B portal, spare parts by serial number or a link to your ERP. You always get an offer with a fixed price and date before we start.
When it's not clear
If it's unclear which kind a request is, we tell you before we start. You'll never get an invoice you didn't expect.
Simple terms.
- Billed monthly in advance. Pay yearly and two months are free.
- Move to a higher or lower plan from the next month.
- After the maintenance included with a project, Standard continues automatically. You can switch plans or cancel with 30 days' notice.
- Cancel any time with 30 days' notice. When we stop working together, you get every account and a complete copy of the site.
- Support runs on business days. Uptime monitoring runs 24/7, every day.
- Unused change requests don't roll over to the next month.
Talk to us about looking after your site.
Every new project includes Standard maintenance, for 1 to 3 months depending on the package. For anything else, book a free digital review.
One new project starts each month. Next open start: 1 January 2027.